Introduction video – 5 minutes

This video provides a brief overview of Ethiopia’s health sector community scorecard experience including an understanding of:

• what the community scorecard is
• how it works
• what difference it is making
• best practices and lessons learned over the 2-year pilot period from 2017 to 2019
• next steps planned for 2019 to 2020 by the Ministry of Health are also highlighted.

Full video – 20 minutes

This video provides a more detailed overview of Ethiopia’s health sector community scorecard experience as described by Ministry of Health policymakers, local health workers and citizens.

Video in Amharic – 12 minutes

This video provides insights from community members, local health care workers, Ministry of Health officers from all levels of the health system, including a State Minister of Health, on the importance placed on the community scorecard. Quality of service benefits related to quarterly feedback from the users of primary health care services are also discussed.